INTRODUCTION

At Capital Finserv Limited, we are committed to providing excellent customer service. However, we understand that sometimes things can go wrong. If you are dissatisfied with our service, we encourage you to let us know so we can put things right.

How to Make a Complaint

You can make a complaint by:
Phone: 02036758755
Email: info@capitalfinserv.co.uk
Post: Capital Finserv Limited, Unit-2 Bow Court, Fletchworth Gate, Canley, Coventry, Warwickshire, CV5 6SP

Please provide your full name, contact details, and a clear description of your complaint, including any relevant reference numbers.

Our Complaints Process:

1. Acknowledgement – We will acknowledge your complaint within five working days of receiving it.
2. Investigation – We will thoroughly investigate your concerns and aim to provide a final response within eight weeks. If we require more time, we will inform you of the delay and provide an update on our progress.
3. Final Response – We will issue a final response outlining our findings and any proposed resolution.

If You Are Not Satisfied

If you are not happy with our final response or if we do not respond within eight weeks, you may refer your complaint to the Financial Ombudsman Service (FOS). The FOS is a free, independent service that helps resolve disputes between consumers and financial firms.

Contact details for the Financial Ombudsman Service:

• Website: www.financial-ombudsman.org.uk
• Phone: 0800 023 4567 (freephone) or 0300 123 9123
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You must refer your complaint to the FOS within six months of receiving our final response.
We take all complaints seriously and appreciate your feedback, as it helps us improve our services. Thank you for bringing your concerns to our attention.

CAPITAL FINSERV LIMITED
Company Registration Number : 10765922
FCA Registration Number : 780153